SHIPPING & RETURNS
Our monthly, 3-month and 6-month subscription boxes are shipped only within the USA at absolutely no charge.
If you are based outside of the USA and wish to subscribe, kindly contact us here so we can notify you of any applicable shipping charges.
All other non-subscription items and Build-Your-Own Box ship at a following rates :
Within USA :
- Standard Shipping (Orders $50 and over) - FREE (5-7 working days)
- Standard Shipping (Orders under $50) - $7.95 (5-7 working days)
- Standard Shipping (Orders $75 and over) - FREE (7-15 working days)
- Standard Shipping (Orders under $75) - $24.95 (7-15 working days)
Please note that for all international orders, duties and taxes must be borne by the recipient.
RETURNS & STORE CREDITS
Please note that we’re unable to process any returns, refunds or exchanges for items within your subscription box or our Build-Your-Own-Box program.
For full-priced items, returns will only be processed on products which are unopened, unused AND in their original packaging. We do not offer any full or partial refunds and you will be issued a store credit equivalent to the amount paid for each item returned, minus any discount or shipping charges.
All returns must be sent back via a trackable service at your own cost.
We ship to the following countries :
- Hong Kong
- New Zealand
- South Korea
- United Kingdom
DO YOU DELIVER TO PO BOXES & MILITARY ADDRESSES?
Unfortunately, we are unable to deliver to PO Boxes or military addresses. All orders with these addresses will NOT ship.
Please note that due to the high risk of fraudulent payments over the internet, we reserve the right to refuse to ship any order.
FOR INTERNATIONAL SHIPMENTS, WILL I BE LIABLE FOR CUSTOM DUTIES & OTHER TAXES?
Yes. Please note that all duties, customs clearance charges and taxes are to be strictly paid by the recipient.